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FAQ

  • · How can I get to the Hotel? See the "Location" section
  • · How far is the Hotel from Barcelona / Girona Airport? We are 78 km from Barcelona airport and 48 km from Girona airport.
  • · What time can I check in to the room? Check-in starts from 1:00 pm and check-out is until 10:00 am
  • · Is the entrance to the hotel open at night? You can enter and leave the hotel any time of the day or night. Our reception is open 24 hours a day.
  • · What should I do to make sure I have a room with a SEA VIEW? You have to book a room with a SEA VIEW. You can also request a room change by email. You will be informed about the supplements and availability.
  • · Is it possible to book without a credit card? For online bookings through the hotel website, we only accept credit cards. If you request it by email, you can also pay for your booking by bank transfer.
  • · Which credit cards are accepted? VISA, MASTERCARD, and MASTER. We do not accept AMERICAN EXPRESS.
  • · What does NON-REFUNDABLE rate mean? This rate is the cheapest because it does not allow changes or cancellations without fees. It means that in no case will the amount be returned.
  • · Can guests under the age of 16 stay at the Hotel? No, we are sorry but the minimum age is 16 years old.
  • · What is a double room? The room has a double bed or two double beds, subject to availability.
  • · What is a triple room? The room has two double beds or a double bed and a single bed, subject to availability.
  • · What is a quadruple room? The Quadruple room has two double beds. We do not have rooms with 4 single beds.
  • · How does the air conditioning work? You can independently regulate the air conditioning in each room during summer.
  • · Which features does the room have? Select the room that interests you on our website and check their features.
  • · Is there food available for guests with lactose intolerance, allergies and diabetes? Yes, let us know in advance and we will prepare the right products before your arrival.
  • · How can I get a bicycle / car? Our reception will help you with the rental.
  • · Are there hot drinks available in the room? You can rent a kettle for the room, with a deposit of € 10, which will be refunded upon the return of the keys.
  • · Can I rent an iron? You can rent an iron for the room, with a deposit of € 10, which will be refunded upon the return of the keys.
  • · Is there a pool towel or do I have to bring one? We have pool towels at the reception. A deposit of € 10 per towel must be paid and you can change it as many times as necessary during your stay. The deposit will be refunded when the towel is returned.
  • · Is there a hair dryer in the room? Yes, there is a hair dryer in all rooms.
  • · Is there a computer or printer at the hotel where guests can print? There is a printing service for airline tickets from PDF files at the reception. Price: € 0.50 / ticket. (boarding passes, etc.)
  • · Can I book tours or call a taxi from the hotel? Yes, we can recommend tours or trips.
  • · What if I forgot to pack something? There is a supermarket, within 50 metres, where you can get toothbrushes, combs, shower caps, shaving sets, bandages, shower gel, toiletries, shoe-cleaning sets, sewing supplies and umbrellas for a reasonable price
  • · Is there a breakfast buffet at the hotel? Enjoy a wide selection of delicatessen in our breakfast restaurant.
  • · Where can I have lunch or dinner at the hotel or in the vicinity? There are all kinds of restaurants with international and national cuisine in the vicinity of the hotel.
  • · What does the All Inclusive come with? It includes breakfast, lunch and dinner, as well as private label drinks. The bar is open from 10:00 am to 11:30 pm (private label). There is a 50% discount on other brands. The snack bar is open from 10:00 am to 6:30 pm (pool bar) with fast food (potatoes, kebabs, hamburgers, etc.) and cocktails.
  • · Can I bring my pet? No, pets are not allowed.
  • · What is the electricity voltage in Spain? 220 volts.
  • · Is there Parking in the Hotel? We do not have parking. You can park for free outside the hotel.
  • · Is there a gym at the Hotel? Is it free? The Hotel has a small gym that is totally free for Hotel guests.

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