FAQ
- How do I get to the hotel? See the "Location" section.
- How far is the hotel from Barcelona/Girona Airport? We are 78 km from Barcelona Airport and 48 km from Girona Airport.
- What time can I check in? Check-in is from 1:00 PM and check-out is by 10:00 AM.
- Is the hotel entrance open at night? You can enter and exit the hotel at any time of day or night. Our reception is open 24 hours a day.
- What do I need to do to ensure I get an ocean view room? You must reserve a sea view room. You can also request a room upgrade by email. You will receive information about additional charges and availability.
- Is it possible to book without a credit card? For online reservations through our hotel website, we only accept credit cards. If you request it by email, you can also reserve your reservation by bank transfer.
- What credit cards are accepted? VISA, MASTERCARD, and MAESTRO. We do not accept AMERICA EXPRESS.
- What does the NON-REFUNDABLE rate mean? This rate is the most affordable because it doesn't allow for changes or cancellations without fees. The fee will be 100%, meaning no refunds will be issued under any circumstances.
- Can children under 16 stay at the hotel? No, we're sorry, but the minimum age is 16.
- What does a double room consist of? The room has one double bed or two double beds, depending on hotel availability.
- What does a triple room consist of? The room has two double beds or one double bed and one single bed, depending on availability.
- What does a quadruple room consist of? The quadruple room has two double beds. We do not have rooms with four single beds.
- How does air conditioning work? You can independently control the air conditioning in each room during the summer months.
- · What's in the room? Select the room you're interested in on our website and check its amenities.
- How does the hotel's internet access work? It's free, both in common areas and in guest rooms.
- Are there any foods available for those with lactose intolerance, celiac disease, wheat allergies, or diabetes? Yes, please let us know in advance and we'll prepare the appropriate products for your arrival.
- How can I get a bike or car? Our reception desk will help you with rentals.
- Are hot drinks available in the room? Water heaters are available for rent in the rooms, subject to a €10 deposit, which will be returned upon handing over the keys.
- Can I rent an iron? Irons are available for rent in the rooms, subject to a €10 deposit, which will be returned upon handing over the keys.
- · Is there a pool towel or do I need to bring one? Pool towels are available at reception. A €10 deposit is required per towel, and you can change them as often as needed during your stay. The deposit will be returned when the towel is returned.
- · Is there a hairdryer in the room? Yes, all rooms have hairdryers.
- Does the hotel have a computer or printer where guests can print tickets (boarding passes, etc.)? There is a printing service at the reception desk for airline tickets (PDF files). Price: €0.50/ticket.
- Can I book sightseeing tours and call taxis from the hotel? Yes, we'll be happy to recommend excursions and outings at the hotel reception.
- What if I forgot something while packing? Less than 50 meters away, there's a supermarket where you can find toothbrushes, combs, nail files, shower caps, shaving sets, bandages, shower gel, toiletries, shoe polish sets, sewing supplies, and umbrellas at a reasonable price.
- Is there a breakfast buffet at the hotel? Enjoy a wide selection of delicacies in our breakfast restaurant.
- · Lunch and dinner at the hotel and nearby? There are all kinds of restaurants serving international and national cuisine in the area surrounding the hotel.
- What does the All Inclusive offer include? Breakfast, lunch, and dinner, as well as select brand beverages. Bar service from 10:00 AM to 11:30 PM (brand beverages). Other brands receive a 50% discount. Snack bar service from 10:00 AM to 6:30 PM (pool bar).
- Can I bring my pet? No, pets are not allowed.
- What power connection do I need for my electrical appliances? The power supply is 220 volts.
- Is there parking at the hotel? We don't have parking. Free parking is available in the town.
- What are the meal times? Breakfast from 8:00 a.m. to 10:00 a.m. / Lunch from 1:00 p.m. to 2:30 p.m. / Dinner from 7:30 p.m. to 9:30 p.m.