FAQ
- · How can I get to the Hotel? check the "Location" section
- · How far is the Hotel from the Barcelona/Girona Airport? We are 78 km from Barcelona airport and 48 km from Girona airport.
- · At what time can I enter the room? Check-in will be from 1:00 p.m. and check-out will be until 10:00 a.m.
- · Is the entrance to the hotel open during the night? You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours.
- · What do I have to do to make sure I have a room with a SEA VIEW? You must make a reservation for a Sea View room. You can also request a change of category by email. You will be informed about supplements and availability.
- · Is it possible to book without a credit card? For online reservations through our hotel website, we only accept credit cards. If you request it by email, you can also fix your reservation by bank transfer.
- · What credit cards are accepted? VISA, MASTERCARD, MAESTRO. We do not accept AMERICA EXPRESS.
- · What does the NON-REFUNDABLE rate mean? This rate is the cheapest, because it does not allow changes or cancellations without charge, which will be 100%, that is, in no case will the amount be refunded.
- · Can children under 16 years of age stay at the Hotel? No, we are sorry but the minimum age is 16 years old.
- · What does a double room consist of? The room has a double bed or two double beds, depending on the availability of the Hotel.
- · What does a triple room consist of? The room has two double beds or one double bed and one single bed, depending on availability.
- · What does a quadruple room consist of? The Quadruple room has two double beds. We do not have rooms with 4 single beds.
- · How does the air conditioning work? You can autonomously regulate the air conditioning in each room during the summer months.
- · What is the room equipped with? Select the room you are interested in on our website and check its equipment.
- · How does the Internet work in the hotel? It is free, both in common areas and in the rooms.
- · Are there foods for those who are lactose intolerant, celiac, allergic to wheat or diabetics? Yes, let us know in advance and we will prepare the right products for your arrival.
- · How can I get a bike/car? Our reception will help you with the rental.
- · Are hot drinks available in the room? There is a water heater rental service for the rooms, upon deposit of €10, which will be returned upon delivery of the keys.
- · Can I rent an iron? There is an iron rental service for the rooms, upon deposit of €10, which will be returned upon delivery of the keys.
- · Is there a pool towel or do I have to bring one? At the reception, we have towels for the pool. A deposit of €10 per towel is left and can be changed as many times as necessary during your stay. The deposit will be returned when the towel is finally delivered.
- · Is there a hair dryer in the room? Yes, in all the rooms there is a hair dryer.
- · Is there a computer or printer in the hotel where guests can print? At the reception there is a plane ticket printing service, from a PDF file, Price: €0.50/ticket. (boarding passes, etc.)
- · Can I order tourist routes and call taxis from the hotel? Yes, at the hotel reception we will recommend excursions and outings.
- · What if I forgot something when packing? Less than 50 meters away there is a supermarket where you can get toothbrushes, combs, nail files, shower caps, shaving kits, plasters, shower gel, hygiene items, shoe polishing kits, sewing items and umbrellas. a reasonable price.
- · Is there a breakfast buffet in the hotel? Enjoy a wide selection of delicatessen in our breakfast restaurant.
- · Lunches and dinners in the hotel and surroundings? There are all kinds of international and national food restaurants around the hotel.
- · What does the All Inclusive include? Includes breakfast, lunch and dinner, and private label drinks. Bar service from 10:00 to 23:30 (white label). Other brands have a 50% discount. SnaksBar service from 10:00 to 18:30 (pool bar) with fast food (chips, kebabs, hamburgers, etc.) and cocktails.
- · Can I bring my pet? No, pets are not allowed.
- · What power connection do I need for my electrical appliances? The current is 220 volts.
- · Is there parking at the hotel? We do not have parking. In the town you can park for free.
- · What are the meal times? Breakfast from 8:00 a.m. to 10:00 a.m. / Lunch from 1:00 p.m. to 2:30 p.m. / Dinner from 7:30 p.m. to 9:30 p.m.